Frequently asked questions

We are preparing and offering products for customers in Canada. Eligibility and what you can open depend on product availability; contact us for current offerings.

Register online, provide the requested information, and complete any required identity verification. Once approved, you can explore chequing, savings, cards, and other available products in the customer portal.

Your balance reflects posted account activity, so what you see matches transactions that have cleared to your account.

An extra one-time code from your authenticator app, on top of your password. We may ask for it again for higher-value transfers.

Any sample fees or rates shown in marketing materials are examples only and may change. Current terms are confirmed before you enroll in a product or accept an offer.

Card and loan options depend on eligibility and product availability. Start by creating a profile and completing verification; then explore products in the portal or contact us.

Our address is Suite 250, 997 Seymour Street, Vancouver, British Columbia V6B 3M1, Canada. You can also reach us by phone at +1 (639) 395-3884.

Use the contact form, call us, or open a support request from the customer portal once you are signed in. We typically respond during business hours.

Digital asset features may be offered over time, subject to product availability and applicable requirements. Crypto involves risk and is not financial advice.